How the pilot works

Where the requests come from

Generator Handbook publishes independent guides about standby generators — what they cost, how warranties differ, why a unit will not start. Readers who decide they want work done fill in a request form describing their project, location and timing. Nobody is cold-called into it and nobody is offered an incentive to submit.

What we check before sending

1. The submission is not spam and the contact details are structurally valid.
2. The property is inside a service area a contractor has given us.
3. The request is generator work, not an unrelated enquiry.
4. It is not a duplicate of one we already routed.

Each request also carries an internal triage label based on how complete it is and what type of project it is. That label describes completeness, not likelihood of closing, and we do not present it to you as a prediction.

How leads reach you

By email or phone, whichever you prefer, sent by hand as requests come in. There is no portal to log into and no bidding against other contractors in real time. You get the homeowner's details as they submitted them.

We ask you to make first contact quickly — same business day where possible. Response speed is the single biggest factor you control in whether a homeowner engages at all.

Acceptance, disputes and billing

• Acceptance rules are agreed in writing before the pilot starts, so both sides know what is billable.
• Dispute window: if contact details do not work, the property is outside your area, or the request is not the work you signed up for, tell us inside the agreed window and it is not billable.
• Duplicates inside the agreed period are not billable.
• Pausing: tell us and we stop sending. No notice period during a pilot.
• Commercial terms are set per contractor and written down before any lead is billable.

What stays your responsibility

Everything to do with the work itself. Licensing, insurance, permits, code compliance, sizing, estimates, workmanship, warranty and the customer agreement are between you and the homeowner. Generator Handbook does not install, inspect, supervise or warrant any work, and does not hold itself out as a contractor.

What we ask in return

Tell us what happened: contacted, appointment set, quoted, sold, or dead and why. During a pilot that feedback is the only way routing improves. We record outcomes by hand.